Terms of Cleaning Service
Since cleaning is a very personalized and subjective service, we do not offer refunds on services that have been provided, we will return & re-clean any areas of concern that are reported to us within 24 hrs of our cleaning. Midland Maintenance will always when possible ask the client on completion if they are happy with works carried out. If you told Midland Maintenance that their service was good enough when it was done, you don’t have the legal right to ask to get it done again or get a discount. In the unfortunate event that a client is not happy by a service carried out by Midland Maintenance, the issue must be raised with us within 24hrs of completion of the service. Once we established the claim is reality based, we will rectify the issues at no extra cost to the client within 48hrs.
More information on refund law visit Citizens Advice
Last Minute Cancellations
Last minute cancellations can wreck havoc on our scheduling, causing both our other customers and our staff great distress. You may reschedule, skip, add, or cancel any of your cleanings, however we do ask for a 48-hour notice of any of these actions. Cancellations (for any reason) happening with less than a 24 hr notice will be charged £5.00, if your cancellation is received after we have traveled to your home you will be charged &10.00. Payment will have to be made in full prior to us scheduling any further work. All cancellations will also cause your rate to increase to the next level (for example – skip a weekly cleaning and you will have to pay the bi-wkly rate for your next cleaning) Payment will have to be made in full prior to our scheduling any further work. All cancellations must be made by calling 0121 693-5388 please do not tell your cleaner. All cancellations will also cause your rate to increase to the next level (for example – skip a weekly cleaning and you will have to pay the bi-wkly rate for your next cleaning)
We make the same promise to you. If for any reason we have to cancel your cleaning without notice, the same day of your scheduled service, we too will compensate you for your troubles as well.
Please understand that unlike other industries such as retail, hair dressers, etc. we in the cleaning industry do not have the luxury of walk in customers to supplement our schedules when a client cancels without notice. When we schedule your cleaning job we reserve that space/ time for you and you alone. Our staff depends upon your job being there in order for them to make their salary. Cancellations cost them dearly and we find that if they lose out too often they quit. YOU are vital in helping us to retain our excellent cleaning staff. We understand that you do not want to see different faces each and every time we clean and we don’t want to have a continual revolving door of new hires either.
We love them, however we do ask that you call the office in advance to assure that your cleaning team who is responsible for cleaning several homes each working day, will be able to accommodate your special requests without impacting our other clients needs for arrival times, etc,
When entering into an agreement for services with Midland Maintenance you agree not to solicit for hire any staff member introduced to you by Midland Maintenance for any home-related services. If you are found to have solicited one of our staff please be advised that our referral/ training fee is £800.00 payable to Midland Maintenance immediately upon employing our staff for any services to your home/ business + your cleaner will be terminated immediately from our employment as they will also be in breech of their own non solicitation agreement.
No representation or warranty made by any other person working for Midland Maintenance, expressed or implied other than the company owner – Joshua White, which is not specifically set forth herein, shall be binding upon Midland Maintenance. Midland Mainenance reserves the right to re-evaluate rates and/or change the Service Agreement & /or policies at any time.
Maid to Order does not allow its employees to take any item(s) of any nature from a customer’s home without first having written permission for our office records. This is done for your protection as well as ours. If you choose to give your cleaning staff something (a lamp for example) that you no longer need please protect them by also sending a note to the office that states that you gave them the item to prevent our staff from receiving reprimands or being terminated.